FAQ

Orders

How do I place an order?

Add your products to the cart, then follow the checkout steps. You will receive a confirmation email after your order.

Can I modify or cancel my order?

Contact us as soon as possible at contact@thejellyfirkin.com. We will do our best to modify your order before it is shipped.

Shipping

What are the delivery times?

Orders are shipped within 1 to 2 business days. Delivery then takes 2 to 5 business days depending on your location.

Do you ship internationally?

Yes, we ship throughout Europe and to many countries around the world. Shipping is free.

How do I track my order?

A tracking number will be sent to you by email as soon as your package is shipped.

Are there any customs fees?

Thanks to our warehouses located in both the United States and Europe, shipping is fast and duty-free for most regions:

United States & Europe: No customs fees.

Canada: No customs duties on orders under $150 CAD.

Rest of the World: Orders under $160 USD are typically duty-free. For higher amounts, local import duties or taxes may apply depending on your country's regulations.

Products

What materials do you use for your bags?

Our bags are made with premium quality materials, selected for their durability and aesthetics. Check each product page for material details.

How do I care for my bag?

We recommend cleaning your bags with a soft, slightly damp cloth. Avoid prolonged exposure to sunlight and moisture to preserve the quality of the materials.